GENERAL SHIPPING METHODS
The shipping fees depend on the destination country selected and the weight of the parcel (or the volumetric weight for certain destinations).
SHIPPERS SELECTED REGARDING THE ORDER DESTINATIONS
♦ We ship via Post Office and its " Colissimo suivi remis contre signature" or "Colissimo Expert International" :
For France, french overseas territories, Switzerland, Australia, Russia, Brazil
♦ We ship with UPS and its "Expresss Saver" service with required signature :
For Europe (EU) and the rest of the world
SHIPPING FEES
♦ Delivery to France (mainland) :
Free shipping cost for any order over 60 euros.
For any other order under 60 euros will be shipped with a contractual participation fee of 7,50 euros
♦ Delivery to french overseas territories ( DOM / TOM ) :
The shipping fees depend on the destination and the weight of the parcel.
♦ Delivery to Europe (EU) by UPS :
The shipping fees depend on the destination and the weight of the parcel.
♦ Delivery to the rest of the world by UPS :
The shipping fees depend on the destination and the volumetric weight of the parcel.
Customs duties may be payable at destination.
♦ Delivery to Europe and the rest of the world with Colissimo :
The shipping fees depend on the destination and the weight of the parcel.
Customs duties may be payable at destination.
RECIPIENTS
For all the deliveries outside France, the telephone number of the order recipient is compulsory.
DELIVERY TIMES
♦ Orders sent to mainland France :
The parcel is shipped with the "Colissimo Suivi" of the Post Office. The parcel is usually received 2 working days after its departure from our offices.
♦ Orders sent to french overseas territories ( DOM / TOM ) :
The parcel is shipped with the "Colissimo Access OM" service of the Post Office. The parcel is usually received 5 to 7 working days after its departure from our offices.
♦ Orders sent to Europe with UPS :
The delivery times vary on the final destination of the parcel and may vary from 1 to 2 working after it has been taken into custody by UPS.
♦ Orders sent to the rest of the world with UPS :
The delivery times vary on the final destination of the parcel and may vary from 2 to 3 working after it has been taken into custody by UPS.
♦ Orders sent to Europe with "Colissimo" :
The parcel is shipped with the "Colissimo Expert International" service of the Post Office. The parcel is usually received 3 to 8 working days after its departure from our offices.
♦ Orders sent to the rest of the world with "Colissimo" :
The parcel is shipped with the "Colissimo Expert International" service of the Post Office. The parcel is usually received 5 to 8 working days after its departure from our offices.
CUSTOMS
For exported items to DOM-TOM or outside the European Union, our shipping fees cover packaging and delivery only. Customs duties may be payable.We are unable to advise of these amounts and the recipient is responsible for paying this duty.
Customs may also inspect goods prior to delivery. This may cause delay to the delivery of items.
TRACKING YOUR PARCEL
♦ Orders sent with "Colissimo" :
If your parcel is shipped through "Colissimo Suivi", the tracking number of your parcel will be put on your online account ( Under the "My Orders" section ) as soon as the order is handed over to the shipper.
♦ Orders sent with UPS :
If your parcel is shipped through UPS, you will be notified by email when your parcel leave our offices. You will then be able to track your parcel with an internet link on the UPS website.